Our Refund Policy
Last Updated: May 31, 2025
We want you to be completely satisfied with Termwise. This policy explains how refunds and cancellations work.
Refund Eligibility
30-Day Money-Back Guarantee
New subscribers are eligible for a full refund within 30 days of their initial payment if they are not satisfied with Termwise. This guarantee applies to monthly and annual plans.
Subsequent Billing Periods
After the 30-day guarantee period, refunds are issued on a pro-rata basis for unused portions of annual plans. Monthly plan subscribers are not eligible for partial month refunds.
Cancellation Process
To cancel your subscription:
- Log into your Termwise account
- Navigate to Settings → Subscription
- Click "Cancel Subscription"
- Confirm your cancellation
Alternatively, you can cancel by emailing contact@termwise.ai. Cancellations take effect at the end of your current billing period.
Refund Timeline
- • Refund requests are processed within 3–5 business days
- • Funds appear in your account within 5–10 business days after processing
- • Refunds are issued to the original payment method
Non-Refundable Items
The following are not eligible for refunds:
- • Accounts suspended for violation of our Terms of Service
- • Add-on purchases (API credits, etc.)
- • Promotional or discounted plans (unless specifically stated)
- • Free tier downgrades
Need Help With a Refund?
Contact our support team and we'll be happy to assist:
contact@termwise.ai